Refund policy

Our return policy lasts for only 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Some items such as Gate Operators, Control Boards, or custom parts may not be returnable or carry a restocking fee if returned.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted or refunds denied.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return or refund.
  • Any item installed or used for troubleshooting purposes cannot be returned.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item or your item is in original new condition and you need to exchange for another model/voltage, please email us.

Shipping a return

Before your return your product, please contact us and we will issue an RMA and the address which to return the item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.