DoorKing 1819 Information Phone Manuals & Support

The DoorKing 1819 is an information phone. A visitor presses a call button to reach a preset number, such as a leasing office or guard.

It runs on 16 VAC and uses a dedicated touch-tone, loop-start phone line. Its relays can open a gate or door, with automatic relay time zones.

Identify your model

Use the 1819 manual for circuit board 1862-010 Rev I or higher.

For a resident directory with codes see the 1802.

Key specs

Power 16.5 VAC, 20 VA transformer
Phone line Dedicated touch-tone, loop-start line
Board 1862-010 Rev I or higher
Master code Factory default 9999

Manuals and documents

Installation Manual

Wiring Diagram

Troubleshooting

Most problems are programming or phone line issues. Check power first, then the phone line.

Display or keypad dead

  • Check for 16 VAC at the power terminals.
  • Do not power strikes or magnetic locks from the entry system transformer.

No dial tone or calls do not go out

  • Check the phone line at the entry system with a test phone. The line must be a touch-tone, loop-start line.
  • On a DKS cellular or VoIP connection, check the service registration and the wiring to the phone line terminals.

Hum or noise on the line

  • Use twisted pair wire for the phone line and keep it away from power wiring.
  • Check the ground connection. An isolation transformer on the low voltage power can help.

Gate does not open from the resident phone

  • Check the tone open number programmed for each relay.
  • Check the relay strike time and the wiring from the relay to the gate operator.

Cannot enter programming

  • Turn the Master Code switch ON, enter a new four-digit code and press *, then turn the switch OFF.

Common questions

9999. Change it with the Master Code switch as shown in the manual.

DoorKing lists a 16.5 V, 20 VA transformer for the 1819.

Yes. The manual calls for a dedicated touch-tone, loop-start line.