DoorKing 1815 and 1817 Manuals & Support

This model is discontinued. Manuals and replacement parts for existing units are listed below.

The DoorKing 1815 and 1817 are older PC programmable telephone entry systems with a built-in electronic directory. Guests scroll to a name with the A and Z buttons and call the resident.

They support card readers, tracker expansion boards and elevator control. They are programmed with Remote Account Manager software. DoorKing no longer lists them on its site.

Identify your model

The 1815 uses circuit board 1840-010 and the 1817 uses 1841-010. The 1817 has a larger display and needs a 40 VA transformer.

The current PC programmable systems are the 1835 and 1837.

Key specs

Boards 1840-010 (1815), 1841-010 (1817)
Power 16 VAC, 20 VA (1815) or 40 VA (1817)
Directory Built-in, A and Z scroll buttons
Expansion Tracker boards, elevator control, card readers
Software Remote Account Manager v5.2

Manuals and documents

Installation Manual

Programming Guide

Troubleshooting

Most problems are programming or phone line issues. Check power first, then the phone line.

Display or keypad dead

  • Check for 16 VAC at the power terminals.
  • Do not power strikes or magnetic locks from the entry system transformer.

No dial tone or calls do not go out

  • Check the phone line at the entry system with a test phone. The line must be a touch-tone, loop-start line.
  • On a DKS cellular or VoIP connection, check the service registration and the wiring to the phone line terminals.

Hum or noise on the line

  • Use twisted pair wire for the phone line and keep it away from power wiring.
  • Check the ground connection. An isolation transformer on the low voltage power can help.

Gate does not open from the resident phone

  • Check the tone open number programmed for each relay.
  • Check the relay strike time and the wiring from the relay to the gate operator.

Common questions

Remote Account Manager. The v5.2 user's manual on this page covers these models.

They work the same way. The 1817 has a larger display and uses a 40 VA transformer instead of 20 VA.

Mount it at least 6 ft from a gate or gate operator, or where the user cannot reach the gate while using it. Card readers on DoorKing's instructions call for 10 ft.