DoorKing 1837 Manuals & Support

The DoorKing 1837 is a PC programmable telephone entry system for apartments, gated communities and commercial sites. Visitors find a resident on the 8-line LCD directory and call them, and the resident opens the gate from a touch-tone phone.

It adds resident access by card, PIN code or transmitter, 29 programmable security levels, true anti-pass back and an elevator control option. Tracker expansion boards control up to 16 entry points.

Identify your model

The 1837 has large A and Z scroll buttons and a CALL button. It comes in surface, flush and wall mount cabinets with a stainless steel faceplate. Compare the 1830 series models on the DoorKing comparison chart below.

Key specs

Capacity	3,000 phone numbers, 8,000 card or device codes
Display	8 lines, 20 characters
Relays	3
Entry points	Up to 16 with Tracker boards
Security levels	29 programmable, 4 time zones each
Event log	8,000 events
Power	16 VAC, 40 VA system plus 16 VAC, 20 VA Wiegand
Operating temperature	10 to 145 °F

Manuals and documents

Installation Manual

1834, 1835 and 1837 90 Series Installation and Owner's Manual
1835-067 Rev. P, issued 3-19 · 74 pages View PDF: 1834, 1835 and 1837 90 Series Installation and Owner's Manual (opens in a new tab)

Troubleshooting

These systems are programmed from the keypad, a touch-tone phone or a PC with DoorKing Remote Account Manager software.

System dead

Check for 16 VAC at the system power terminals. Each system comes with UL listed transformers.
Do not run 16 VAC system power more than 200 ft from the transformer.

Noise on the phone line

Use twisted pair phone wire rated for outdoor or burial use.
Ground the cabinet and keep phone wires out of conduit with AC power.

Common questions

From the front keypad, from a touch-tone phone, or from a PC with DoorKing Remote Account Manager software over the internet (DKS server), modem or RS-232.

Both have the same access control features. The 1837 has an 8-line LCD directory and the 1835 has a single line LCD.

Mount any keypad or entry system at least 6 ft from a gate or gate operator, or where the user cannot reach the gate while using it.